Thank you for shopping at emmesspharmaceuticals. We are dedicated to providing you with the best possible shopping experience, including ensuring that your orders are processed and delivered in a timely and efficient manner. This Shipping Policy outlines the details of our shipping process and delivery options. Please read this policy carefully before making a purchase.

1. Processing Time:

1.1 Order Processing: Once you place an order on our website, our team will begin processing it promptly. Most orders are processed minimum 1 day to maximum 10 business days (excluding weekends and holidays) from the date the order was placed. However, during peak seasons or sales events, processing times may be slightly extended.

1.2 Order Verification: In some cases, we may need to verify the details of your order before processing. This verification process aims to prevent fraudulent transactions and ensure the accuracy of the information provided.

Please note that delivery times may vary depending on the shipping address and the shipping method selected during checkout.

2.2 Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your package and estimate the expected delivery date.

2.3 Shipping Costs: Shipping costs are calculated based on the total weight of your order, the shipping method selected, and the destination address. The shipping charges will be displayed during the checkout process before you confirm your order.

3. Shipping Restrictions:

3.1 International Shipping: Currently, we offer shipping within all country. For international orders, please be aware that additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.

3.2 P.O. Box Addresses: We are unable to deliver to P.O. Box addresses for certain shipping methods. Please provide a physical address for prompt delivery.

4. Delivery Delays:

4.1 Unforeseen Circumstances: While we strive to meet the estimated delivery times, there may be instances where unforeseen circumstances, such as weather conditions or carrier delays, impact the delivery process. We apologize for any inconvenience caused by such delays and assure you that we will work diligently to resolve any issues.

4.2 Order Tracking Assistance: If you experience a significant delay in the delivery of your order or have concerns about its status, please contact our customer support team, and we will be glad to assist you.

5. Order Fulfillment:

5.1 Split Shipments: In some cases, your order may be shipped in multiple packages if it includes items from different warehouses or locations. If this happens, you will receive separate shipping confirmations and tracking numbers for each package.

5.2 Pre-Order and Back-Order Items: If your order includes both pre-order or back-order items and in-stock items, we may wait to ship your order until all items are available unless otherwise requested. You will be notified of any expected delays.

6. Changes to Shipping Policy:

6.1 We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website, and the effective date will be indicated at the top of the page.